How online orders are processed, packed, dispatched and delivered within Australia.
Retail online orders within Australia. This policy explains how online orders are processed, packed, dispatched and delivered within Australia.
Maleny Cuisine is a brand owned and operated by Niora Foods Pty Ltd. In this policy, “Maleny Cuisine”, “we”, “us” and “our” refer to Niora Foods Pty Ltd in connection with the Maleny Cuisine brand, website and online store.
This Shipping and Delivery Policy applies to retail orders placed through www.malenycuisine.com.au. It should be read with our Website and Online Store Terms and our Returns, Refunds and Replacements Policy.
We deliver to eligible addresses within Australia. We do not currently offer international delivery. Availability may depend on the carrier network, product type, destination and any transport restrictions.
Standard delivery is free when the merchandise subtotal of an eligible order is $60 or more after discounts and before any shipping charge. Orders below $60 are charged the shipping amount displayed at checkout.
We aim to process in-stock orders promptly on business days. Processing may take longer during weekends, public holidays, seasonal peaks, promotions, severe weather, stocktakes or other high-volume periods. Any dispatch or delivery estimate is an estimate, not a guaranteed delivery date.
A business day is Monday to Friday in Queensland, excluding public holidays. Orders placed after the daily processing cut-off, if one is displayed at checkout, are treated as received on the next business day.
Orders may be delivered by Australia Post or another suitable carrier. When tracking is available, it will be sent to the email address or mobile number supplied with the order.
A carrier may leave a parcel in a reasonably safe place where its service permits. If the carrier cannot safely deliver, it may leave collection or redelivery instructions. Carrier collection deadlines and redelivery charges may apply.
We will pass reasonable delivery instructions to the carrier, but cannot guarantee that every instruction will be followed. Customers should nominate an address where the parcel can be received or safely left. Once delivered in accordance with the carrier record, the customer is responsible for promptly collecting and appropriately storing the products.
Customers must provide a complete and accurate recipient name, street address, postcode, email address and contact number. Contact us immediately if an address is incorrect. We may be able to amend an address before dispatch, but cannot guarantee changes after packing or dispatch.
If a parcel is delayed, returned, lost or requires redelivery because information supplied by the customer was incomplete or incorrect, we may charge the reasonable additional delivery and handling cost before resending it. This does not limit rights available under the Australian Consumer Law where the issue was caused by us or our carrier.
Delivery may be affected by events outside our reasonable control, including severe weather, natural disasters, transport disruption, industrial action, peak-period congestion, public-health measures and carrier network issues. We will provide reasonable assistance using available tracking information and, where appropriate, lodge an enquiry with the carrier.
Our products may be packed in glass. If a parcel arrives broken, leaking, unsafe or materially damaged, do not consume the affected product. Photograph the external parcel, internal packaging, bottle, label and batch or best-before marking, retain the items until we respond, and contact us as soon as reasonably practicable with the order number. Remedies are handled under our Returns, Refunds and Replacements Policy and the Australian Consumer Law.
If tracking indicates delivery but the parcel cannot be located, first check the delivery location, safe places, household members, neighbours and any carrier collection notice. Then contact us so we can investigate. If an order contains an incorrect or missing item, contact us with the order number and photographs where relevant.
A parcel returned to us because it was unclaimed, refused, inaccessible or incorrectly addressed may be resent after payment of reasonable additional costs, or refunded less costs we are lawfully entitled to retain. We will not deduct an amount where doing so would conflict with the Australian Consumer Law.
Ownership of products passes when full payment is received. Risk of loss or damage passes on delivery to the nominated address, except to the extent that applicable law provides otherwise.
Questions, requests or complaints about this policy can be sent to sales@malenycuisine.com.au, 4/25 Runway Drive, Marcoola QLD 4564, Australia, or by phone on 1800 839 290.
